# Support Your Customers and Team will Love.

Try Groove free for 30 days. After your trial ends, get access to all of Groove's features for a single monthly cost.

## Pricing Plans

### Standard

- **Per user per month (limit 25)**  
  Billed annually  
  - 2 Shared inboxes with email, live chat, and social channels  
  - Email management & ticketing  
  - Unlimited help widgets  
  - Round robin auto assignments  
  - Standard rule automations  
  - Satisfaction ratings & feedback  
  - Standard reporting  
  - API & webhook access  
  - 40+ Native integrations  
  - iOS & Android mobile apps  
  - Email & help desk importer  
  - Onboarding and 24x7 support

### Plus

- **Per user per month**  
  Billed annually  
  - All features in Standard, and:  
  - 5 Shared inboxes with email, live chat, and social channels  
  - 10 Free lite users  
  - Advanced rule automations  
  - SLA management  
  - Advanced reporting  
  - Business hours  
  - AI summarize  
  - AI sentiment & tagging  
  - AI writing assist  
  - Team assignments & reporting  
  - Premium integrations (HubSpot, Jira, Salesforce)

### Pro

- **Per user per month**  
  Billed annually  
  - All features in Plus, and:  
  - 25 Shared inboxes with email, live chat, and social channels  
  - 50 Free lite users  
  - Tiered discounts  
  - Data exports  
  - Enterprise security  
  - Advanced API access  
  - Skill based auto assignment  
  - Concierge onboarding  
  - Dedicated account manager  
  - Quarterly account optimization reviews  
  - Quarterly team training  
  - Call back support  
  - Engineer support

## Customer Reviews

### Review from Branson H.

"My favorite thing about GrooveHQ is the way my whole team is able to collaborate and tackle emails and responses crazy quick because of the way the ticketing system works. Even if someone doesn't have the answer for a client's question they can acknowledge the question with a quick note to the client and then assign the ticket to a team member who can help."

### Review from Brady B. M.

"GrooveHQ allows us to provide a unified voice for customer support!"

### Review from Rheannon R.

"The ability to create custom canned replies! It cuts down my workload/time immensely."

### Review from Alexey P.

"Groove has replaced email for our communication with clients and suppliers. Looks and works like a chat for our agents and as a regular email for our clients - no 'write your text above this line' and other mess in emails."

### Review from Marie-Sophie D.

"GrooveHq was easy and pleasant to implement. What I appreciate most about the company is the efficiency of the customer support department. My questions are always answered with courteous service."

### Review from Ema C.

"Since the recent updates and implementations have been added I find it very useful to have AI tools, especially for reading long reviews where more than one person is involved. Very useful also the option to edit and react to notes. I am overall very happy about Groove, the support is always quick in replying to inquiry and always very friendly. I have attended also meetings with explanations of new updates. You guys rock on!"

## Deliver support that delights